FAQ's
Frequently Asked Questions
Have a question for us you don't see below. Feel free to reach out to us at (512) 229-5652 or info@doublerhathouse.com
What to know when buying a hat-
All of our hats start open and flat, hand shaping every hat to the customers preference in store, gives customers the opportunity of complete customization. Much like our customers hats are unique, so no 2 hats should be identical.
All of our hats start open and flat so the customer can have the opportunity to customize it to any shape or look they are wanting to achieve. From cowboy hats to unique fashion hats the customer is the artist in designing how the hat will be hand creased. Much like our customers, hats are unique and no 2 hats should be precreased identical.
When do you wear a straw or felt hat?
A straw is built for shade, the vents in the crown are to keep you cool in the spring & summer.
A Felt is made to keep you warm in the fall & winter, but also keep you shaded from the sun.
Do we do returns/exchanges?
We don’t do returns or exchanges, all sales are final once purchased.
It is important that you measure your head correctly or try on the same brand that you are purchasing. Visit shaping and sizing page (insert link) to get sized.
How to take care of your hat?
1. always lay the hat on it’s crown upside down to prevent the hat losing it’s crease or hang it on something. You never want to lay it flat on it’s belly.
2. Dont leave your hat in a hot vehicle, it will shrink. Same goes with putting it on the dash of your vehicle while driving, the sun can do a lot of damage.
3. Don’t lay it on a bed (it’s bad luck apparently)
What if my hat gets a stain?
Acting as quick as possible will prevent it from setting in too much. For felts, try getting light sand paper and sanding in circles where the stain is. It should fade out the more you sand. For straws, a damp paper towel is he best option. Never try any harsh chemicals because it can damage the hat.
Can you get a hat wet?
A straw hat can take light moisture with the laquered coat that it has, but too much wetness can soften the hat. Same goes for a felt, but higher the quality the better the hat will withstand moisture. You can wear your hat in light rain, but anymore than that you shouldn’t be out anyways. Let the hat dry on something out in the open, so it holds its shape and doesn’t mold.
Do we reshape or restore hats that aren’t purchased from our store?
We do not reshape hats that weren’t purchased from our store.
We don’t restore or renovate, we recreate!
Do we ship internationally?
Yes! We ship to Australia and Canada, for other international shipments please contact our store through instagram or facebook. We ship priority through USPS, expected wait time is 14-18 days to receive (Due to COVID usps has been delaying the wait time)
How long is the wait time from when I purchase?
It is around a week to two weeks from when you purchase for your order to be processed, then shipping wait time can be 2-4 days (nation wide) & 14-18 days with possible COVID delays (International)